NEWPRO

New England’s top remodeler delivers customer satisfaction, one home at a time

New England’s top remodeler delivers customer satisfaction, one home at a time

Challenge:

Engage customers to stomp out PPT fatigue

A 20-year industry veteran, Director of Training Peter Ladd saw an opportunity to enhance its customer satisfaction in an exciting new way. NEWPRO had primarily leveraged PowerPoint to develop and deliver all of its sales presentations to customers. After noticing some “PowerPoint fatigue” among them though, Peter realized they could significantly improve the way his salesforce provides information and tells stories to customers.

“I could see that people were getting tired of static PowerPoint slides,” Peter said. “I knew it was time to up the ante.”

Home Improvement

Solution:

Presentations that WOW

NEWPRO implemented Ingage Presentations in the Fall of 2018 and since that time, Peter has used the iPad app to create a new presentation for each of its seven product lines, including windows, doors, baths, siding and roofing. In some cases, he leveraged content from their existing PPT slides and in others, he started from scratch. Once a presentation is created, edits can be made on-the-go, with updates pushed out to all previous recipients automatically.

Overview:

Since starting as a small window treatment business in Medford in 1945, NEWPRO Home Improvement Solutions has grown into one of the largest and most trusted home remodelers in New England.

From energy-efficient windows to state-of-the-art roofs and elegant bathroom renovations, NEWPRO offers a leading combination of superior products and exemplary service.

Over the last 70+ years, the hard work of NEWPRO’s skilled staff – from the customer service specialists to the installers and suppliers – has earned the support of more than 250,000 happy customers throughout New England.

Customer satisfaction is at the height of everything NEWPRO does, as evidenced by the fact that it is of the most reviewed companies in the entire country. The company works hard to exceed the expectations of its customers, from the first conversation to the completion of each project.


“In our business, people make purchases based on the quality of stories. Making the change from static PowerPoint slides to interactive Ingage Presentations allows our salesforce to be better storytellers,” Peter said.

“With Ingage, we’re able to add a lot more multimedia content than ever before, like a button to take customers to live reviews, time-lapse renovation project videos and before and after home photos. The free movement in our new presentations really grabs the attention of our customers.”

All of the Ingage presentations have been rolled out to NEWPRO’s salesforce of 50 sales reps and Peter led the training initiatives on how to deliver them to the company’s residential customers. He notes that his sales team quickly and easily adapted to Ingage Presentations.

A few features of Presentations stand out above all else to Peter. In particular, he notes the simplicity in creating a presentation, the ability to add quality visuals and the ease of editing are the most important improvements.