Enterprise Account Manager

About Ingage

We know a top performing sales team is critical to the livelihood of a company. We also understand that a lack of engaging sales content leaves a sales team unprepared to compete in the market. At Ingage, we believe it's just plain wrong that it's so hard to create engaging sales content, share it with the people who need it, and measure the impact on the business.

Powering interactive and dynamic sales presentations since 2008, Ingage is a digital presentation platform with a mission to empower everyone to create, share and measure best-in-class content. Close more deals with powerful presentations from Ingage.

Position Summary

The Enterprise Account Manager is responsible for ensuring the successful deployment and ongoing usage of Ingage Suite with our largest customers. You will build deep relationships to unlock the full potential for Ingage with the companies you work with. In this role, you will be responsible for all aspects of the customer relationship through on-boarding, project management, annual renewal and growth. You will become the customer’s primary point of contact and their trusted advisor. With each live customer interaction you will be focused on leading them through a positive customer journey and delivering ongoing education to ensure their continued adoption of the Ingage platform. Cross-functional team collaboration with Sales, Marketing, Design, and Product & Engineering is required to ensure success throughout this entire customer journey. You will become an expert and confident advisor for Ingage products and services so you can guide the customers on how to get the most out of the software. Critical measures of success in this role and across your book of business will be to increase product adoption, renewals, and growth, all while reducing customer churn and preventing license downsell.

Key Characteristics

All Ingage team members have the following key characteristics:
  • Value Focused: Evaluate the short-term ROI and long-term scalability of all resources spent to drive growth.
  • Problem Solver: Tackle problems strategically and apply critical thinking to create solutions that drive value for the company and the customer.
  • Customer First: Approach all aspects of the business with an eye toward driving lasting value and satisfaction for the customer.

You Will

  • Act as a liaison between the customer and others within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner
  • Coordinate the creation of the draft Account Plan to support customer onboarding, design process, integrations, training, rollout/launch planning, and analytics training/support
  • Support and attend in-person and virtual events for named accounts to include but not limited to delivering presentations, participating in trade-shows and training groups of all sizes.
  • Make the customer aware of other services and actions that may lead to greater success
  • Upsell and cross sell in existing accounts
  • Keep up on trends, changes, and competitor actions that might affect the customer satisfaction
  • Assist Strategic Account Manager in preparing reports, data, customer feedback for Quarterly Business Reviews
  • Work with the Strategic Account Manager to establish the best practice for large rollouts of Ingage Suite
  • Prospect and win large accounts with our target markets

Requirements

  • A minimum of 5 years of account management experience
  • Passion for sales and expansion within current accounts
  • Collaborative in nature - willing to take direction and feedback
  • Strong organization and time management skills
  • Curiosity and an aptitude for learning quickly
  • Excellent communication skills, both written and verbal
  • A willingness and ability to roll up your sleeves and get things done
  • Overnight travel will be required
  • Possess strong interpersonal skills, with the ability to collaborate effectively with individuals of diverse backgrounds and personalities both within and outside the organization
  • Demonstrated capability to work autonomously, taking initiative and managing tasks independently
  • Proficiency in giving and receiving feedback constructively, fostering a culture of continuous improvement
  • Willingness and capability to undertake necessary actions to accomplish tasks and achieve desired outcomes
  • Excellent organizational and time-management skills to coordinate across teams
  • Flexibility and comfort in a fast-paced environment with rapidly changing business needs

Preferred

  • Experience with HubSpot, Notion, Slack, Zoom, Teams, and G-Suite
  • Familiarity using Mac and iPad

Location

Remote - For this position, the team member can work from our headquarters in Yardley, PA or their home office in the United States.

Compensation

Ingage offers a competitive compensation package commensurate with experience.

Why you'll love working here

Ingage believes people come first and beyond building great products, our mission is to build a great company. We want Ingage to be one of the best places to grow personally and professionally, and that starts with making sure every member of the team gets what they need to feel energized about their work and enthusiastic to learn something new.

Benefits of working at Ingage include:

  • Flexible working hours in coordination with your team
  • High-quality health insurance, active from your first day
  • MacBook shipped to you + budget for your peripherals of choice

Diversity

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, able bodiedness or gender identity. Ingage celebrates what makes every member of our team unique, and strives to create a workplace where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know.

Reports To

Strategic Account Director

FLA Status

Exempt

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