Account Manager

About Ingage

At Ingage we know a company wants a top performing sales team, and in order to do that, they need to consistently win more deals. A lack of engaging sales content makes the sales team feel unprepared to compete in the market. We believe it's just plain wrong that it's so hard to create engaging sales content, share it with the people who need it, and measure the impact on the business.


Ingage has been powering elite companies with a unique combination of software and storytelling since 2008. Today, elite sales teams all over the world are delivering more than 250,000 Ingage presentations each month and winning new business. Our remote team of passionate professionals is here to help our customers create, share and measure best-in-class digital content.

Position Summary

The Account Manager is responsible for ensuring the successful deployment and ongoing usage of Ingage Suite with our largest customers. You will build deep relationships to unlock the full potential for Ingage with the companies you work with.

Key Characteristics

All Ingage team members have the following key characteristics:
  • Value Driven: Evaluate the ROI of resources spent and incremental value generated.
  • Customer Focused: Relentless focus on the entire experience throughout the customer journey.
  • Problem Solver: Curious to fully understand problems and take initiative to seek solutions and ensure we are driving value for the company

You Will

  • Act as a liaison between the customer and others within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner
  • Make the customer aware of other services and actions that may lead to greater success
  • Upsell and cross sell in existing accounts
  • Monitor the customer’s budget, explaining costs, and negotiating new terms if necessary
  • Keep up on trends, changes, and competitor actions that might affect the customer satisfaction
  • Provide progress reports to customers and management through regular QBRs
  • Establish the best practice for large rollouts of Ingage Suite
  • Prospect and win large accounts with our target markets

Requirements

  • A minimum of 5 years of account management experience
  • Passion for sales and expansion within current accounts
  • Collaborative in nature - willing to take direction and feedback
  • Strong organization and time management skills
  • Curiosity and an aptitude for learning quickly
  • Excellent communication skills, both written and verbal
  • A willingness and ability to roll up your sleeves and get things done

Preferred

  • Familiarity with HubSpot, Airtable, and G-Suite

Location

Ingage has a distributed workforce and all employees work from their home office in the United States.

Compensation

Ingage offers a competitive compensation package commensurate with experience.

Why you'll love working here

Ingage believes people come first and beyond building great products, our mission is to build a great company. We want Ingage to be one of the best places to grow personally and professionally, and that starts with making sure every member of the team gets what they need to feel energized about their work and enthusiastic to learn something new.

Benefits of working at Ingage include:

  • Flexible working hours (in coordination with your team)
  • High-quality health insurance, active from your first day
  • MacBook shipped to you + budget for your peripherals of choice


Diversity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, ablebodiedness or gender identity. Ingage celebrates what makes every member of our team unique, and strives to create a workplace where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. 

Reports To

Director, Customer Success

FLA Status

Exempt

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